Centurylink update; Centurylink the most dishonest company ever?

Centurylink update

AS REQUESTED BY THE CENTURYLINK TECHNICIAN, I called Centurylink billing to inform them that I no longer had 40 Mb service and to change the amount I was billing billed to 20 Mb service. 

After several minutes on hold I spoke with a Centurylink billing specialist.  She told me that my service was disconnected.  I was dumbfounded.  I had no idea what she was talking about.  I did not find her to be very friendly. She could not speak with me regarding any billing issues because as she said, her computer screen told her my service was disconnected.  When questioned about the timing of the disconnect; she had no answers.  I told her I had internet service that morning.  She found that hard to believe.  She then put me on hold and came back and said the problem had been fixed.  I then began to explain my situation and she became incredulous.  She told me that I needed to talk with the sales department.  She also told me she could not answer my questions and told me I was not listening to her.  I told her she was not hearing what I had to say.  I asked her several very specific questions regarding the billing of my account and she dismissed me like yesterday’s trash.  She eventually transferred me to the retention department.  I waited on hold for over 25 minutes.  I spoke with someone from retention and began to explain my situation.  He too was very confused.  As we spoke I mentioned to him that I may be writing an article about my experience and submitting it to the New York Times.  It was at this point that he said he would have me contact the legal department and that he could no longer discuss my account with me.  I asked him if he was refusing to discuss my account with me and he hung up on me. Yes that is right, he HUNG UP ON ME.  Can you believe that? 

So as it stands, I am being billed for 40 Mb service but was downgraded to 20 Mb service yesterday.  I can’t speak with anyone regarding my account.  Billing refused to discuss my account and retention hung up on me. 

I should note, I NEVER did have 40 Mb service.  I was being billed by Centurylink for service that they could not provide.  I believe this to be highly unethical. 

You should check to see if Centurylink is billing you for higher speed internet that they cannot get to your home.  If you internet seems to run slow, chances are Centurylink may not be giving you the service you are paying for. 

Centurylink, the most dishonest company ever?

Centurylink, the most dishonest company ever?

Seriously does anyone have anything good to say about Centurylink, their customer service, their pricing, deceptive ad practices, their slow internet speed, their billing, their unethical business practice?

I had been complaining to Centurylink some time for how slow my internet service was.  I recently upgraded my internet service to 40/5 Mb service (40Mb download, 5Mb upload) in order to solve my slow internet speed.  I had been under their 20/1 Mb plan which I felt was exceptional slow.  I had been checking my speed on the Speak Easy speed test and was coming up consistently short of what I was paying for.  On the Speak Easy speed test I was getting around 16/1 Mb speeds when I was paying for 40/5 Mb speeds, hmmmmmmmm?  Sounds like I was paying way to much for what I was getting.

I had a technician come out yesterday to look at the internet coming into the home, from the street and from the internet box a mile away.  He determined the maximum I could get at my home was 20/1 Mb coming into my home.  So if that is the case why was Centurylink charging me for 40/5 Mb when they knew all I could get was 20/1 Mb? 

Are you being charged to much?

Check your speed NOW!

It is easy.  Go onto google.com and type in internet speed test and pick any company you feel comfortable with.  I can almost guarantee you that the speed you are paying for is not the speed you are getting. 

If this is the case, call Centurylink immediately and demand a technician come out to your home and check out the cabling coming into your home.  They will want to charge you $85 dollars if they determine the problem is in the wiring in your home, refuse to pay under any circumstances, I did.

Had I not done this, I would have continued to pay for a 40/5 Mb service when the best I could get at my home was 20/1 Mb service. 

If your internet speed is slow and I bet it is with Centurylink.  Do something about it, call the company and complain.

Secondly, if you are leasing a Centurylink C1000A router/modem from Centurylink.  Stop immediately!!!!!

They are charging you $15 a month or $180 a year.  Just think in 5 years you will have paid them $900 dollars.  Don’t waste your money.  You can go on KSL.com and under the classified section, type in c1000a and you will see you can buy these for around $40 dollars used.  You can also go on Amazon, Ebay, Bonaza and a multitude of other companies that will sell you that router/modem for significantly less than the price you are paying to lease it.

Centurylink, stop overcharging us.  Give us the option to buy the router/modem at a reasonable price. 

Lastly, Centurylink was charging me $10/month because I had not selected the paperless billing option.  I complained and told them they did not inform me that I would be charged extra for not going online and selecting this option.  I asked for a $10 dollar credit, they would not give it to me.  How cheap!!!!!!!

Just know that when you select Centurylink as your internet carrier, you may not be getting all that you paid for!