Centurylink, the most dishonest company ever?

Centurylink, the most dishonest company ever?

Seriously does anyone have anything good to say about Centurylink, their customer service, their pricing, deceptive ad practices, their slow internet speed, their billing, their unethical business practice?

I had been complaining to Centurylink some time for how slow my internet service was.  I recently upgraded my internet service to 40/5 Mb service (40Mb download, 5Mb upload) in order to solve my slow internet speed.  I had been under their 20/1 Mb plan which I felt was exceptional slow.  I had been checking my speed on the Speak Easy speed test and was coming up consistently short of what I was paying for.  On the Speak Easy speed test I was getting around 16/1 Mb speeds when I was paying for 40/5 Mb speeds, hmmmmmmmm?  Sounds like I was paying way to much for what I was getting.

I had a technician come out yesterday to look at the internet coming into the home, from the street and from the internet box a mile away.  He determined the maximum I could get at my home was 20/1 Mb coming into my home.  So if that is the case why was Centurylink charging me for 40/5 Mb when they knew all I could get was 20/1 Mb? 

Are you being charged to much?

Check your speed NOW!

It is easy.  Go onto google.com and type in internet speed test and pick any company you feel comfortable with.  I can almost guarantee you that the speed you are paying for is not the speed you are getting. 

If this is the case, call Centurylink immediately and demand a technician come out to your home and check out the cabling coming into your home.  They will want to charge you $85 dollars if they determine the problem is in the wiring in your home, refuse to pay under any circumstances, I did.

Had I not done this, I would have continued to pay for a 40/5 Mb service when the best I could get at my home was 20/1 Mb service. 

If your internet speed is slow and I bet it is with Centurylink.  Do something about it, call the company and complain.

Secondly, if you are leasing a Centurylink C1000A router/modem from Centurylink.  Stop immediately!!!!!

They are charging you $15 a month or $180 a year.  Just think in 5 years you will have paid them $900 dollars.  Don’t waste your money.  You can go on KSL.com and under the classified section, type in c1000a and you will see you can buy these for around $40 dollars used.  You can also go on Amazon, Ebay, Bonaza and a multitude of other companies that will sell you that router/modem for significantly less than the price you are paying to lease it.

Centurylink, stop overcharging us.  Give us the option to buy the router/modem at a reasonable price. 

Lastly, Centurylink was charging me $10/month because I had not selected the paperless billing option.  I complained and told them they did not inform me that I would be charged extra for not going online and selecting this option.  I asked for a $10 dollar credit, they would not give it to me.  How cheap!!!!!!!

Just know that when you select Centurylink as your internet carrier, you may not be getting all that you paid for!