Centurylink update; Centurylink the most dishonest company ever?

Centurylink update

AS REQUESTED BY THE CENTURYLINK TECHNICIAN, I called Centurylink billing to inform them that I no longer had 40 Mb service and to change the amount I was billing billed to 20 Mb service. 

After several minutes on hold I spoke with a Centurylink billing specialist.  She told me that my service was disconnected.  I was dumbfounded.  I had no idea what she was talking about.  I did not find her to be very friendly. She could not speak with me regarding any billing issues because as she said, her computer screen told her my service was disconnected.  When questioned about the timing of the disconnect; she had no answers.  I told her I had internet service that morning.  She found that hard to believe.  She then put me on hold and came back and said the problem had been fixed.  I then began to explain my situation and she became incredulous.  She told me that I needed to talk with the sales department.  She also told me she could not answer my questions and told me I was not listening to her.  I told her she was not hearing what I had to say.  I asked her several very specific questions regarding the billing of my account and she dismissed me like yesterday’s trash.  She eventually transferred me to the retention department.  I waited on hold for over 25 minutes.  I spoke with someone from retention and began to explain my situation.  He too was very confused.  As we spoke I mentioned to him that I may be writing an article about my experience and submitting it to the New York Times.  It was at this point that he said he would have me contact the legal department and that he could no longer discuss my account with me.  I asked him if he was refusing to discuss my account with me and he hung up on me. Yes that is right, he HUNG UP ON ME.  Can you believe that? 

So as it stands, I am being billed for 40 Mb service but was downgraded to 20 Mb service yesterday.  I can’t speak with anyone regarding my account.  Billing refused to discuss my account and retention hung up on me. 

I should note, I NEVER did have 40 Mb service.  I was being billed by Centurylink for service that they could not provide.  I believe this to be highly unethical. 

You should check to see if Centurylink is billing you for higher speed internet that they cannot get to your home.  If you internet seems to run slow, chances are Centurylink may not be giving you the service you are paying for.